"Brand new hospital not much improvement in A&E"

About: Royal Stoke University Hospital

Anything else?

Got to the A&E at 1/4 to 4 with a letter from our GP. Discussed about concussion and possible bleed. She was not very coherent and she had a bad headache and was in agony. After a hour we went to reception, advised some people had been waiting up to 4 hours. We did not see a doctor until 8.30PM . Only one triage nurse and seemed very stressed taking a few min for each patient.

I felt some of these people should of gone to a walk in centre to allow the poorer people to get seen.

Also there was a quite a few security guards, due to people getting stressed and agitated

I have to stress when we saw the Doctor the treatment was excellent.

It seems pointless building a new hospital if there is not the staff to cope with the patients.

Story from NHS Choices

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Response from University Hospitals of North Midlands

Dear NHS Feedback line 5,

Thank you for this feedback. The Emergency Centre is currently seeing a higher than average number of attendances, which means the waiting time to be seen have also increased.

Unfortunately on the day you attended there were a large number of patients who required very urgent care which led to the second triage nurse being deployed across the department. We are reviewing the staffing within the Emergency Centre to ensure that the waiting times are maintained at a level that doesn’t create anxiety or provide a poor experience.

The Emergency Centre staff are grateful for this feedback and it will be shared with the team in order to continue to improve the service we provide to patients.

Kevin Parker - Matron Emergency Medicine/Assistant Director of Operations - Emergency planning