"Brand new hospital not much improvement in A&E"
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
Posted by NHS Feedback line 5
Got to the A&E at 1/4 to 4 with a letter from our GP. Discussed about concussion and possible bleed. She was not very coherent and she had a bad headache and was in agony. After a hour we went to reception, advised some people had been waiting up to 4 hours. We did not see a doctor until 8.30PM . Only one triage nurse and seemed very stressed taking a few min for each patient.
I felt some of these people should of gone to a walk in centre to allow the poorer people to get seen.
Also there was a quite a few security guards, due to people getting stressed and agitated
I have to stress when we saw the Doctor the treatment was excellent.
It seems pointless building a new hospital if there is not the staff to cope with the patients.