"Planned hospital admission "

About: Monklands District General Hospital / General Surgery

(as the patient),

Arrived at surgical day unit, warm greeting from staff, promptly seen by reception staff, nurse, anaesthetist and surgeon, all within the hour. Given very full information, clearly and sensitively given. I was extremely anxious and this was noted, passed on and dealt with.

Pre-op staff in theatre were incredibly kind as I was still very anxious. Anaesthetist saw me also again pre-op.

Post-op I was very sick, and was again dealt with swiftly and with compassion and dignity.

This attitude continued in the ward, both day and night shift, nursing, medical and support staff.

I have nothing but praise for all staff I came into contact with.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear jmd68,

Thank you for telling us about your experience, I am pleased it was a positive one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope your experiences with NHS Lanarkshire have continued to be positive.

Kind regards

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