"Thank you to Sheila and her colleagues in A&E"

About: East Surrey Hospital / Accident and emergency

(as the patient),

After receiving a head trauma I made the decision to visit East Surrey A&E because my wound would not stop bleeding.

After sitting around for several hours (typically I chose the busiest time to arrive) I was seen by a nurse called Sheila. Her fantastic sense of humour and genuine concern for what had happened made my wait feel worthwhile.

I want to say thank you to her and her colleagues at East Surrey Hospital. Negative attention is all to easy to find so I felt this needed to be said.

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Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust


Thank you very much for taking the time to respond with your positive feedback as to your care at East Surrey Hospital.

I will ensure that your comments are fed back and the staff will be delighted to receive your thanks.

I hope that you are fully recovered and thank you again.

Kind Regards

Susan Aitkenhead

Chief Nurse

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