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"My husband's care for terminal pancreatic cancer"

About: Glasgow Royal Infirmary / Medical Oncology University Hospital Ayr / General Surgery

(as a relative),

The care was mixed and ranged from exceptionally good to extremely poor.

GP services and our local Ayr hospital were very satisfactory. People cared and communicated. I felt my husband was well looked after. The consultant Mr Robert Muir was superb and all that a doctor should be. He went the extra mile and treated us all with respect.

Glasgow Royal Infirmary was another matter. I felt they neglected my husband in the ward and some had a "could not care less" attitude. One oncologist that we saw as an outpatient humiliated by husband with their obnoxious attitude. We reported how unwell my husband was feeling and after a brief examination they fobbed us off with the offer of a brain scan. Two hours later my husband was in our local hospital with septicaemia. My husband was confused but the doctor just made a fool of him.

A nurse was also obnoxious, particularly to me, and told me that my husband was not confused.

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Responses

Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran 10 years ago
Craig White
Assistant Director, Nurse Directorate,
NHS Ayrshire and Arran
Submitted on 24/05/2013 at 19:50
Published on Care Opinion on 25/05/2013 at 18:00


picture of Craig White

Thank for taking the time to provide us with this feedback, some of which relates to Ayr Hospital. I will make sure that the comments are passed on.

I know my colleagues across NHS Scotland will want to emphasise the commitment to ensuring the the quality of care is continuously improving - ensuring that there is a reduction in variation of the sort that you have outlined.

Best wishes

Craig White

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