"During my partners visit to CGH, ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

During my partners visit to CGH, we were both treated like minors, talked down too. Very little people skills from the SAU staff, and when we raised issued, my partner was moved to an OAP ward ( he's 28 )

What could be improved

Better staff training, openness with clients

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Responses

Response from Cheltenham General Hospital

Many thanks for your comments and we are sorry to hear that you were unhappy with your recent experience. We do take the views of our patients very seriously and recognise that good communication is a very important skill for hospital staff.

We would welcome personal contact, because in order to look into your concerns in detail we would need more information.

If you would like to make contact please call the Patient Advice and Liaison Service (PALS) on 0800 0193282.

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