"Swan Ward - what a team!"
About: St Peter's Hospital (Chertsey) St Peter's Hospital (Chertsey) Chertsey KT16 0PZ
Posted by Josie Hawkes
I spent 4 nights on Swan Ward after being brought back to the UK following a skiing accident in France. From the moment I was admitted onto the ward until my discharge on Sunday I was overwhelmed by the kindness, efficiency and care demonstrated by all the staff to me and the other patients 24 hours a day. . This applies to all staff from Junior Doctors, all nursing staff, cleaning and support staff, occupational and physio therapists. The ward had a strong 'team' feeling around it and without a doubt, the reassurance care and support had a definite impact on my feeling confident enough to be discharged in order to 'recover at home. I don't know if this ward is run in the same way as others, if not it should be used as a benchmark for how to care for patients. My only complaint was the lack of empathy and 'bedside manner' displayed by orthopaedic surgeons-they would benefit from a lesson in communication