"AED attendance"

About: The Royal Liverpool University Hospital

Anything else?

I attended AED this evening after experiencing lower back pain that got progressively worse over 7 days culminating in severe pain this evening. I went on NHS Direct website that Advised I visit AED with my symptoms. Working full time I am unable to get an emergency GP appointment. I attended AED and was promptly booked in by the clerk who was polite, courteous and efficient and waited to be triaged. After approx 90 mins ( I thought I was going to get assistance and would have waited all night) I was called by the triage nurse, for what I naively thought, to be assessed. How wrong was I. The "assessment" lasted less than one minute. I advised of my pain and how I thought it occurred and was met with a curt reply of "it's not a trauma injury, you need to go to your GP". I was a little shocked by this and advised that the pain was now severe and I could not get a GP appointment at short notice and was advised to attend a walk in centre. I apologised to the Triage Nurse for wasting her time and exited the triage room. In theory the walk in centre was he correct advice . However, I attended the AED for assistance in relieving my pain but left feeling chastised and that I was wasting the Triage Nurses time....thanks for that. After a 12 hour shift in work in pain I did not take the decision lightly to attend AED lightly. I consulted NHS. Direct and followed the advice to attend hospital. I guess NHS Direct should update their advice to attend AED but not RLBUHT. It pains me to write such a negative review of the the Royal but I needed their assistance but was sent away as if I was a naughty schoolboy.....and still in pain.....apologies for wasting their time

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry that you didn't have a good experience with us. We have asked one of the doctors in our Emergency Department to look into this. We are always keen to receive feedback. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. Thank you.