"cardiology outpatient"

About: Glenfield Hospital / Cardiology

(as the patient),

bad experience at appointment this time round, rushed and unhelpful consultation, long wait and crowded waiting room, consultation maybe 5 minutes, had to push to get questions answered and very casual approach from consultant, obviously running behind time, felt like he needed to get a quick turnaround! ! Very disappointed!

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Responses

Response from University Hospitals of Leicester NHS Trust

We are saddened to hear of your recent experiences with your consultation at one of our cardiology clinics at Glenfield Hospital. The standard of care that you describe is not what we would expect for our patients to experience during an outpatient consultation both in terms of the communication you describe during your consultation and the outpatient waiting room environment. We would like to investigate your concerns in order that we can improve our services further. If you would like us to do this please contact our Patient Information and Liaison Service (PILS) on free phone 08081 788337 they will be able to coordinate investigation into this for you.