"The staff were helpful and friendly ..."

About: Frenchay Hospital

(as the patient),

What I liked

The staff were helpful and friendly and reassuring. The environment was clean.

What could be improved

As a vegetarian I found it difficult to obtain food. On several occasions I had just toast or crackers and lettuce as no vegetarian option had been sent to the ward or the portions had gone.

On a couple of occasions I had to wait a few hours for pain relief even though I had been offered it and was in considerable pain.

Story from NHS Choices

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