"Modern Building, but same rude staff"

About: North Middlesex Hospital

Anything else?

I went for a scan and upon arriving, I could hear the Receptionist being rude to a patient. Talking to the family as if they were stupid or deaf with learning difficulties. She looked at us and said dont cross the red line, stay back until your called (with aggression in her voice). Another member of staff came into Reception and asked us to come forward a few minutes later. We gave our details and he directed us into the waiting area. We sat down and waited half an hour before nurse came and said doctor is running late. We waited an hour until she said he is here now. I went into the x-ray room, where a doctor was filling in forms. I was told to repeat my date of birth and address, which I did. The doctor came over and said, why are you here. I explained why, but he asked the same question over and over again and each time I replied to him. He was arrogant, rude and questioned the Consultants reasons for sending me for a scan in the first place. I dont feel i should have had to justify my reasons for being there! Afterall, he had the notes right in front of him. He took out all his anger on being late on the patients, i felt. When I tried to ask him a question, he said, you are done you can go. He did not want to answer any questions and totally blanked me. Unfortunately, the NHS are treating people like nuisance with no due consideration for individuality or vulnerability. I do realize there is a great demand on the NHS and a lot of people over stretching the system, but some of us have worked all our lives and have contributed to the system and do not expect to be ill treated. No matter who you are, what you are, when you reach out for help, you should be given the best care possible. There are rude staff in the NHS. Im not saying every single one is like that, but moral on the NHS staff is low and they really do not care about people no more.

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Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in that department receive.

We would appreciate any further feedback and would ask you to contact the Patient Advice Liaison service (PALs) to enable us to inform the department in more depth about your experience so that they can discuss within the department the issues you raised with their staff. The PALs team can be contacted via email: pals@nmh.nhs.uk

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