"Ward 5Y - avoid"

About: The Royal Liverpool University Hospital

Anything else?

My nan is currently a patient on Ward 5Y, she is 93 and admitted for anemia (this is a dizzy unstable person) and she has been clinically assessed as 1 point of malnourished.

So far, in the care of this hospital and ward she has been -

Allowed to have a fall (she is 93!). I had to actively seek out and question senior staff to explain.

Had soiled clothes and pads left by her bed

Had scans delayed due to a lack of proper care and change of necessary medication to allow scans to take place, thereby keeping her in the place 5 extra days.

Been allowed to refuse food all day, despite being clearly flagged as a patient who needed attention paying to their food and fluid intake.

This hospital seems to me to be a sham and can't attend to the basics. There are some nice staff there but nice doesn't mean effective, nice doesn't mean efficient. Nice just means nice, how useful is that on its own if 93 year old patients are left poorly cared for and the clinical side is poor too.

Avoid at all costs and find a different hospital if you have a choice.

I'm waiting for someone to contact me about this already. They had better be quick otherwise I will definately be approaching the local media about this mess.

This place has had a new CEO since July 2012 and Ward 5Y received awards in August 2012.....someone isn't doing their job properly and those in senior levels are responsible and need to sort this out.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comment. I understand that you have been in touch with our deputy director of nursing, Sue, and also with the ward manager. We have received your email with further comments and someone from the Trust will be in touch with you today. If you need any further assistance, please don't hesitate to contact our Customer Relations Team or Sue, the deputy director of nursing. Thank you.