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Hip Replacement

Story from nhs.uk

"Hip Replacement"

About: Queen Elizabeth The Queen Mother Hospital

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Had good experience in orthopedics dept(Quex Ward). Pre hospital admission -communication between staff and patient could be improved as I was given wrong information and this delayed operation . When admitted I was delighted with quality of care from clinicians to all ward staff.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
We are preparing to make a change
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 20/03/2013 at 07:43
Published on Care Opinion at 09:00

Thank you for taking time to provide us feedback. I am so glad that you were happy with the care we provided on Quex ward, we are very proud of our orthopaedic team at QEQM. I will let staff know - they love to receive positive feedback.

I have noted the error we made in the pre- operative information we gave you & will feedback to our Matron who leads on this area of our service.

I hope you are recovering well from your operation.

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Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 01/05/2013 at 11:49
Published on nhs.uk on 02/05/2013 at 05:15

We would like to thank you for your comments, and that you have included positives despite experiencing problems. It is important however that all of your feedback is noted and actioned and your concerns have been reported onto our database for feedback and learning and your compliments have also been recorded and sent to the staff on the unit so that they are aware. Many thanks

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