About: Medway Maritime Hospital

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Admitted to A&E 18/3/13 by ambulance I'm asthmatic and I was struggling to breathe ( I'm also a nurse) when I got to the hospital having been on oxygen in ambulance when they removed the oxygen my sats dropped so they kept me on it. At the A&E dept. they told the ambulance crew I would have to sit in the very full waiting room oxygen was remove and there I sat struggling to breathe for 2 hrs until I was called by a wonderful caring nurse who got a dr to listen to my chest she said it was clear (ambulance crew said it was full of crackles) I knew it was vey wheezy and bubbly so then sat in waiting room for. Med doc called at nine dr said bad infection plus asthma attack . As a nurse I was disgusted at the A&E dr not to being able to diagnose a wheezy and infected chest my oxygen levels still low she wasn't interested . I sat in the waiting area watching and I really thought the whole experience for everyone attending your A&E dept. was a nightmare.

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Response from Medway Maritime Hospital

I am sorry to hear about your experience of using the Emergency Department. This isn't the experience we want patients to have when they use our services and your concerns have been noted. It would be helpful if you could get in touch so I can get a few more details from you and look into matters to ensure we make changes where required.

Inmaculada Diaz Alonso

Clinical Nurse Lead for the Emergency Department

01634830000 ext 3874

Email: inmaculada.diaz-alonso@medway.nhs.uk

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