"My Recent Experience"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

Anything else?

It is a great hospital with a wonderful reputation but unfortunately, in my opinion, based on long experience,. it is losing its way because it is burying itself in a paperwork, form filling quality system. As so often happens in many industries, there is a very real risk of ticking the right boxes becoming more important than the patient.

Paper driven systems must not replace nursing care!

On the 4th white page there is an important note, but the nurse doesn't see it because she is busy filling in the 3rd green page. If the reader doesn't recognize these colours I suggest they spend more time on the wards.

Story from NHS Choices

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Responses

Response from Patient Advice and Liason Officer, Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust

Thank you for your feedback. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met your expectations. The Trust is committed to listening to patients and improving their experience.

If you would like more personalised feedback, please contact the Trusts’ Patient Advice and Liaison Service by telephoning (01691) 404606; by emailing PALS.office@rjah.nhs.uk or write to PALS Officer, The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, Oswestry, Shropshire, SY10 7AG