"diagnosed with cataracts by specsavers"

About: Tamar Referral & Appointments Centre

(as the patient),

I was diagnosed with cataracts by specsavers who wrote a letter to my GP which I delivered that day.

14 days later a letter arrived form the surgery asking for my height and weight so that they can send of a referral letter to your good selves, which I did over the phone.

The next day one of your staff phoned me and made an appointment of my choice for me, your staff were excellent.

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear 'Pilot958',

Thank you for taking the time to share your comments about the TRAC service with us and I am glad to read you felt the TRAC staff were excellent. I am pleased to read the referral was speedy and the TRAC team were able to book your appointment quickly. I hope the rest of your care is as quick and positive.

Best wishes

Gemma Tremlett

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