"Ward 31 Admissions ward"

About: Darlington Memorial Hospital

Anything else?

My experience of this hospital is nothing short of awful. You have to ask for everything at least 3 times - and when this is about pain relief and you are in severe pain its simply unacceptable. Patient care is not a priority. The staff dont work well together - I was near the nurses station and after every shift changeover heard the staff abusing the standard of the previous shifts handover - in some cases getting very personal and using bad language. The staff dont seem to realise that patients are ill and sometimes scared and largely ignore them - not engaging with them more interested in carrying on their personal conversations. There were a couple of really good nurses - for which i was grateful - however I wouldnt send my goldfish into there for treatment.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your admission to General Surgery at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patientexperience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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