"80 year old discharged without care plan"

About: Darlington Memorial Hospital

Anything else?

My 80 year old Mother was taken into hospital after a fall at home. (She has severe osteoporosis). Fortunately she had not broken anything but was dehydrated and had a UTI. She was released on a Friday afternoon and we were told to make sure she had her antibiotics and go see her GP. The hospital had no idea if there was anyone to look after her. She cannot move her legs after her fall, so is unable to walk. My sister picked her up but she lives one and a half hours away and I live 5 hours and a ferry journey away. There was no Care Plan put in place and we were told to contact Social Services who have done nothing.

She is now in the Friary Hospital in Richmond, where they will give her physiotherapy and will not discharge her until a full Care Plan is in place. You have failed on so many counts and we will be taking this further.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your mother's recent admission to Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion, particularly your mother's discharge from hospital.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patientexperience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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