"Respiratory team -Locke Ward"

About: Princess Alexandra Hospital (Harlow)

Anything else?

As a COPD patient I have entered Locke Ward on two occasions with exacerbation of my condition, from my admittance to A & E to being taken to Locke Ward I have received amazing treatment. The care and understanding shown by all staff was a credit to your hospital. My consultant and his team explained all treatment given and the nurses on this ward go above and beyond what is asked of them.

I have nothing but praise and the Hospital Executives should be very proud.

My sincere thanks to you all.

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Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive your feedback and we will ensure that this is fed back to the Emergency Department and Locke Ward. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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