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Care Opinion

Need a contactable contact number.

Story from nhs.uk

"Need a contactable contact number."

About: Manchester Royal Eye Hospital

Anything else?

I have spent a considerable time trying to get through on the telephone number. It seems impossible to get through and I am contemplating driving over just to get the information I require from the consultant. The GP secretary has also tried without luck.

The department itself is very good it is just frustrating not being able to get through on the phone.

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Responses

Response from Manchester Royal Eye Hospital 10 years ago
Manchester Royal Eye Hospital

Submitted on 15/05/2013 at 14:47
Published on nhs.uk on 16/05/2013 at 03:15

We were very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion websites about your experiences of trying to contact the Manchester Royal Eye Hospital.

It is very difficult to respond to the specific concerns you have raised without being able to investigate them in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience, which would enable us to investigate the exact department you refer to, which would enable us to determine why you experienced such difficulties contacting them via telephone and ensure that we contact you an answer any queries you have.

If you contact our Patient Advice and Liaison Service on 1061 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

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