"Suspected MI - a lucky escape"

About: University Hospital Of North Durham

Anything else?

My mother was admitted to AE early one morning with a suspected heart attack.

The Dr in AE told her she suspected that my mother had indigestion.

I found this very surprising as my mother displayed many classic symptoms of a heart attack - more likely early morning, central chest pain, left arm numbness, nausea and vomiting , together with a strong family history and recent investigations at UHND including moderate/severe angiogram results.

My mother was monitored until taken for XRay when the monitoring was removed. On return from XRay the monitoring was not continued despite this being questioned.

She was moved to RAMAC (opened due to lack of beds) which was manned by a fabulous nurse who looked after 2x 6 beds plus a clueless bank nurse . Still unmonitored until 10pm when test results revealed she had had an MI (surprise,surprise).

She was them immediately put back on monitors and moved to Ward 3 then CCU where there were more staff.

I would like to know in the long period in which she was unmonitored, what would have happened if my mother had a further MI and is it not good practice to keep monitoring until certain. And also how can Drs mistake such clear symptoms and history for indigestion?

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your mother's admission to the Accident and Emergency Department and RAMAC at University Hospital North Durham in February 2012.

I am very sorry to hear that you were unhappy with her care on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patientexperience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774