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Superb nursing,very poor communication

Story from nhs.uk

"Superb nursing,very poor communication"

About: Watford General Hospital

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My 90 year old mother, who is bedridden following damage to her spine after a fall and appears to be suffering from dementia, has received superb nursing. All who have been involved with looking after her have been professional,kind,helpful and patient.

My one note of criticism is that in three weeks neither my sister or I,who hold 'Power of Attorney' for her 'health and welfare', have yet to hear from a doctor.

At least one family member visits mum daily - a doctor involved in mum's treatment has never been available and 'promises' from nurses or social workers that they will ask a doctor to phone us produce no result! Nurses and Social Workers in the hospital

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Responses

Response from Watford General Hospital 10 years ago
Watford General Hospital

Submitted on 22/05/2013 at 17:17
Published on nhs.uk on 23/05/2013 at 03:15

Thank you for taking the time and trouble to comment on both yours and your mothers mixed experience with us at Watford General. We're delighted to hear that you were so impressed with the personal, caring and professional service of our nursing staff during your visit. On the issue of access to a doctor, without full details of your mother’s specific case and our commitment to patient confidentiality it is difficult to comment here. But the importance of a wholly positive patient experience is one of our key objectives, and the issue of communication between our staff and patients is a fundamental area we’re working hard to improve in. If this has yet to be resolved, we know that our senior clinical colleagues will wish to investigate your concerns, so we can look into what went wrong for you, and why. Apart from giving you some answers, if would also help put things right for other patients if we can. Therefore if you are willing to do so, please contact us directly at wherts-tr.complaintsteam@nhs.net . We will aim to thoroughly investigate these issues promptly, and provide you with a detailed response.

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