"Suspected Appendicitis Feb/March 2012"

About: The Princess Royal Hospital (Telford)

Anything else?

I must admit at first when my GP called up I was told there was a bed and when I got there, there wasn't any bed avaliable. I had to wait over 7 hours in acute pain in A&E and was upset when drunkern youths were placed higher than me on the waiting list even after my GP had already called ahead. I didn't get onto the ward till after 2am after waiting in A& E from 7pm.

Once on the ward I was pumped with 3 very strong drugs to combat any infection that I might have substained as at that point no one was 100% sure it was my appendix that was causing so much pain. Within a day I started feeling better and the senior doctor was thinking of sending me home, which I'm glad in the end it didnt happen. If it wasn't for the surgeon who wasn't happy that I was still in some pain I would have been sent home.

My problem is, is that I have a high pain barrier. I just don't feel pain as much as other patients and can look very well when infact it's not the case. My past operations of gall bladder removal and the removal of a larger teratoma attached to my bowel are good examples of this. I was told with both of those issues that I should be doubled up in pain so great that I should be unable to continue working and yet for both and with the suspected appedicitis, I was able to carry on working right till the last minute.

I was wheeled down for sugery 3 day's after being admitted as my operation was not deemed an emergency but when they opened me up I had already had a burst Appendix and that peritonitis had already started to set in. I was told after the surgery that it was a very nasty infected appendix that they had removed and that they had not seen one so infected in a long time.

I would like to thank the surgeon who did my operation because without him and his team I would have been sent home and I would like to thank both the ward staff on PRH ward 12 not SAU and the recovery staff.

My care after sugery was the best considering they were closing the ward around me. My surgeon both pre and post surgery had a really nice bedside manner and still checked up on me even after surgery.

I would like to complain about my anesthetist who I found to be very rude especially as I told them that I was allergic to a certain drug which they use for sugery. They were very argumentative and the complete opposite to all the staff. I was having problems when I came round from the operation but they did nothing to offer the recovery staff any help in that they had to call a senior doctor to go over their head. I have to admit their behaviour worried me prior to my operation as I was already nervous about the situation and to have someone who only sees patients as numbers rather then people is disgusting.

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Responses

Response from Lesley Anne Jones, Patient Advice and Liaison Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office in the Main Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Mrs L. A. Jones

Patient Advice and Liaison Officer

Princess Royal Hospital

Telford.

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Response from The Princess Royal Hospital

Dear Nicola_K We are very sorry to hear that you have had a negative experience when you attended the hospital and can appreciate how worried you must have been about him. We view all patient feedback very seriously and, therefore, will use your comments to make improvements in our care. Please be assured that your comments have been shared with the Director of Nursing & Quality and with staff on the wards. If you would like to talk to someone in person we would encourage you to contact our Patient Advice and Liaison Service (PALS). They are located near the main hospital entrance, or you can also contact them on 01743 261691 or by email on pals@sath.nhs.uk. PALS is there to provide advice and support, to ensure that we learn and improve in response to the feedback we receive from our patients and their loved ones, and also to help us gather patient stories to use in staff training and development to help us ensure that every patient receives the best possible care. They are also able to share feedback about individual members of staff so that they can use this in their development and appraisal. Thank you for taking the time and trouble to let us know, and please accept our sincere apologies that we have not responded to your comment sooner.

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