"On Time"

About: Leicester Royal Infirmary

Anything else?

My husband attended to have a small growth removed from his ear, his appointment was at 10.45am, he was called in at that time. I had difficulty in getting onto car park despite being 30 mins early so had to let him out and then get to Havelock St car park after 30mins. When i arrived at the clinic I enquired if my husband had arrived, a nurse checked and took me to him where I was allowed to sit and watch the procedure.

The consutant and junior doctors treated him with the utmost courtesy explaining everything as they went along. There was even music playing softly in the background .After 45 mins we left for a welcome cup of coffee.

What a pleasure the whole experience proved to be. Thank you to all concerned.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Leicester Royal Infirmary

Thank you for taking the tim to leave your comments Mrs Cawdell.

We are sorry to hear that you had to wait longer than expected to park. We have sent on your kind comments to the dermatology department and know they will be very pleased your husband had such a positive experience.

  • {{helpful}} of {{total()}} people think this response is helpful