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Lack of information and time factors.

Story from nhs.uk

"Lack of information and time factors."

About: Eastbourne District General Hospital

Anything else?

My partner has been attending the hospital

Last year it was discussed that he should be given a pacemaker

This was February last year and this is still ongoing

All the necessary forms have been filled in and we were told it would happen within 6 weeks but this has still not happened

I have been trying to get information on this but haven’t found any

It has been said this may not have not been done due to lack of funds

He is aged 84 and we feel this may be due to age discrimination

I think this lack of information is most unfair.

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Responses

Response from Eastbourne District General Hospital 11 years ago
Eastbourne District General Hospital

Submitted on 03/04/2013 at 13:17
Published on nhs.uk on 06/01/2014 at 08:41

We're sorry to hear about your experience. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. We would like the opportunity to look into your concerns and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886 (or email PALSE@esht.nhs.uk). In the meantime we will ensure your comments are passed onto a relevant manager within Cardiology.

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