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To inefficient to care or use initiative to care

Story from nhs.uk

"To inefficient to care or use initiative to care"

About: Sevenoaks Hospital

Anything else?

Elderly lady (80) suffering with Parkinson's and Heart issues. Lady has a home phone number blocking unidentified incoming calls. Hospital calls to cancel appointment, but instead of using their initiative or more basically common sense to find a phone or mobile that can make the call they send a letter that is yet to arrive at the patients address.

Formal complaint to GMC and RCS about ineffective and negligent handing of this patients administration.

They don't care that much.

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Responses

Response from Karen Edmunds, Head of Patient Experience and Public Engagement, Engagement Team, Kent Community Health NHS Trust 11 years ago
We are preparing to make a change
Karen Edmunds
Head of Patient Experience and Public Engagement, Engagement Team,
Kent Community Health NHS Trust

Support our services to listen to patients and families, learn from their experiences and make changes to improve the quality of care.

Submitted on 18/03/2013 at 17:09
Published on Care Opinion on 19/03/2013 at 12:43

I am so sorry you have had this experience. I'd like to make sure that the service concerned knows about this. Can you please email me to say which service it was? Contact me at karenedmunds@nhs.net

Many of the services at Sevenoaks Hospital are provided by other NHS Trusts, so I need to know which service it was so that I can direct your feedback to them, and help to make sure this doesn't happen again.

Regards

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sevenoaks Hospital 11 years ago
Sevenoaks Hospital

Submitted on 02/04/2013 at 12:48
Published on nhs.uk on 06/01/2014 at 08:46

I am so sorry that this has happened to this lady. From your comments I'm not sure which department the appointment was with. Not all of the clinics at Sevenoaks are run by Kent Community Health. If you need further help with getting this resolved please talk to our Customer Care Team on 0300 123 1807 or email them: kcht.cct@nhs.net Karen Edmunds Head of Public and Patient Engagement Kent Community Health NHS Trust

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