"unacceptable 77 week wait for and still waiting."

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

Anything else?

The waiting time to get my wife to have treatment has so far taken 77 weeks. I have been informed that the maximum waiting time should be 36 weeks. In all this time my wife is in constant pain, no matter who i speak to about this, no one seems to be interested enough to help. I am now at a loss as to whom i can contact that will actually do anything to help my wife. Is there anyone out there who can suggest anything.

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Responses

Response from Patient Advice and Liason Officer, Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust

Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set. The Trust is committed to listening to patients and improving their experience.

If you would like the issues you have raised looking into, please contact the Trusts’ Patient Advice and Liaison Service by telephoning (01691) 404606; by emailing PALS.office@rjah.nhs.uk or write to PALS Officer, the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, Oswestry, Shropshire, SY10 7AG

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your feedback. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set. The Trust is committed to listening to patients and improving their experience. If you would like the issues you have raised looking into, please contact the Trusts’ Patient Advice and Liaison Service by telephoning (01691) 404606; by emailing PALS.office@rjah.nhs.uk or write to PALS Officer, the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, Oswestry, Shropshire, SY10 7AG.