"Highest level of professionalism at Cardiac Catheterisation Laboratory"

About: East Surrey Hospital / Cardiology

(as the patient),

The term sounds technical and very complex. Well that is exactly what it is.

Earlier this month I was admitted as a day case for an Angiogram.

This involves inserting a number of tubes and wires at the groin up through arteries and into the heart as it is viewed by the doctors on an xray screen where they are able to monitor the structure and functionality of the heart.

The "procedure", as this sort of thing is called, does involve some risks that were described to me prior to signing the consent form. But any anxiety about that was soon dispelled by the very highest level of professionalism. organisation and obvious expertise. Consultant Cardiologist Dr Saha and every member of his team of doctors, technicians, nurses and orderlies including the friendly lady doing the dusting were an absolute credit to the Cardiology department, the East Surrey Hospital, the NHS, and mostly to themselves.

It may sound perverse for me to say I enjoyed the day I was in their care. But in terms of skills, outcome and dignity I did.

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Response from Susan Aitkenhead, Chief Nurse, Executive Team, Surrey and Sussex Healthcare NHS Trust

Dear longboater

Thank you for taking the time to respond with your positive feedback about your care at East Surrey Hospital. I will ensure that your comments are passed on and the team will be delighted to hear them.

I am very pleased that you found that they allayed your concerns and made your stay as pleasant as possible during your investigation, which can be a worrying time.

Thank you again for the comments.

Kind Regards

Susan Aitkenhead

Chief Nurse

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