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non existant care

Story from nhs.uk

"non existant care"

About: Princess Alexandra Hospital (Harlow)

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my mother in law in hospital,at the moment she has mrsa,she has dementia but is sometimes coherant,we are not told about her treatment at all she is in a room on her own all day with no stimulation so the dementia is getting worse.we are told the mrsa is in her hip but do not know for sure as the doctors tell her and not us.a doctor was sent to talk to us but he didnt know anything.today she is incoherant incontinent and

lifeless.its not the hospitals fault there is not enough staff to cope.its the goverments fault there is not enough funds to cope

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Responses

Response from Princess Alexandra Hospital 11 years ago
Princess Alexandra Hospital

Submitted on 12/03/2013 at 11:31
Published on nhs.uk on 13/03/2013 at 04:15

Dear Anonymous,

As a local hospital, The Princess Alexandra Hospital NHS Trust strives to provide excellent care for everyone we serve and we are accountable to you.

Thank you for your comment yesterday evening. What you have very clearly described is that you have not been given the information you need to work with your mother-in-law to enable the best possible care and so we need to rectify that immediately.

With that in mind, could I ask that you contact us as soon as possible so we can take further action today. The Patient Experience Team has been advised of what has happened and they are ready to take your call. Our number is 01279 827084.

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