"About Rotherham Hospital"

About: Rotherham Hospital

(as the patient),

I had my spleen out in March 2012. Having non-Hodgkin’s lymphoma, I’m a regular NHS user.

The care was ok – I suppose I was generally satisfied with my treatment. Though one major problem I had was that as a coeliac the gluten free meals I was served were completely inedible.

The nurses work hard, but they have long shifts, which shows in how tired they are. There also really aren’t enough of them to make sure patients were care for in the best way. An example of this is that the older lady in the next bed wasn’t monitored when she took her medication or when she ate. This meant that by the end of my week there, she was clearly deteriorating physically and mentally. I really felt that there was room for improvement in the care in many ways.

For my operation I needed an epidural. Afterwards, I was told that I needed to wait for the removal of the catheter. However, in the meantime a nurse tried to remove the catheter, and I had to stop her. What an example of poor communication between the staff.

I also felt that the cleanliness was poor, both the shower and the toilet were dirty all week.

The staff might be kind, but it seems that they desperately need to tighten up some key processes.

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Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust

Dear Big895, thank you for taking the time to place your posting and I was most concerned to hear of your experience at our hospital.

You are correct that nursing staff do work long shifts; however this is predominantly by choice as we do accommodate more traditional ‘short’ shifts too.

I was particularly concerned to read of your observations of an older lady’s care and clearly the care afforded to both of you not just in terms of physical care, but communication too was not of the standard we would expect you to receive and which we strive to provide. I was also shocked to read of the lack of cleanliness in relation to toilet and showering facilities and sincerely apologise for these poor standards.

With regard to your comments relating to the coeliac and gluten free foods being inedible, your posting has been passed onto the Manager concerned and as soon as I have a response I shall come back to you.

I would be very grateful if you would take a little more of your time to contact our Patient Services department at complaints@rothgen.nhs.uk or telephone 01709 424461, to allow us to undertake a thorough investigation of your experience and identify the ward and team you refer to. This will allow us to take appropriate steps to ensure no other patient can have such an unacceptable experience and should be grateful if you would please accept my most sincere apologies.

With best wishes,


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