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unsatisfied and disappointed with NHS

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"unsatisfied and disappointed with NHS"

About: Hull Royal Infirmary

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horrible twelve hours in Hull Royal, there seemed to be plenty of staff walking around so why did it take so long, people were sat in chairs in AAU who had come in with chest pains, and other more serious issues, but again they were kept waiting, there was little or no contact with staff regarding how long we would be waiting, and if someone asked were told - we are treating ill patients, - what were we, just a number. Not many people go to hospital for a day out, they go because they need help. In the end I saw four different 'doctors' and they all did the same tests ,asked the same questions, all wrote it down, what a complete waste of time for them and me. I got results in the end, but not without a struggle.

Absolute disgraceful organisation within the NHS, God knows what it will be like when they make further cuts.

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Responses

Response from Hull Royal Infirmary 11 years ago
Hull Royal Infirmary

Submitted on 08/04/2013 at 16:18
Published on nhs.uk on 09/04/2013 at 05:15

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk .

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local services.

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