"clinic treatment"

About: Southend Hospital

Anything else?

I was referred to eye clinic by GP, told I had one thing wrong, this was changed to an entirely different eye problem, which was worrying as the first problem would have meant an operation. I was given eye drops and should have seen the doctor within four weeks but appointments were cancelled, when I saw the doctor I found him rude and offensive, I had my husband with me, he was appalled at the way he spoke to me. I find the staff very rude in the clinic. I know the clinic is busy, but there must be a review of the way patients are seen. I overheard an upsetting conversation in the next cubicle with the way an elderely gentleman was being spoken to. It is not on.

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Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Dear Anonymous,

Many thanks for your e-mail. I was truly sorry to learn of your experiences and would be happy to look into them further. If you would like to contact me on 01702 535144 or by e-mail to complaints@southend.nhs.uk we can discuss your concerns.

Kind regards

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Response from Southend Hospital

I am sorry to learn of your concerns. We would like to look into your complaint further and ask that you contact our complaints team on 01702 385144 or e-mail complaints@southend.nhs.uk

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