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nhs in need of resusation

Story from nhs.uk

"nhs in need of resusation"

About: Darent Valley Hospital

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Felt that the triage nurse was under extreme pressure and that he was overwhelmed - surely this assessemtn area should be seperate from the main a nd e as everyone could see what was going on = no dignity for some - if and i accept that a wait is neccessary why have a tv on with no sound? and when calling patient names were they called from the corner so no one could hear clearly what was said - need more investment here I think

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Responses

Response from Darent Valley Hospital 11 years ago
Darent Valley Hospital

Submitted on 11/03/2013 at 12:01
Published on nhs.uk on 12/03/2013 at 04:15

We are very sorry to hear you were dissatisfied with your recent visit to the Emergency Department. To enable us to understand your concerns more clearly, and provide you with some answers, please can you contact us via the details below. The patient experience at our hospital is very important to us and we'd like to hear your concerns in more detail.

Communication Department

Darent Valley Hospital

Darenth Wood Road

Dartford

Kent DA2 8DA

01322 428655

sue.daniels@dvh.nhs.uk

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