"In patient"

About: Queen Elizabeth Hospital / Hepatology

(as the patient),

Spent 6 days in the Queen Elizabeth Hospital, Birmingham.

After 2 cancellations for surgery I must say how well and efficiently I was dealt with. Full marks to Ward 726 (liver).

Care from all doctors, including the young lady in her first year was exemplary. I noticed that some of the staff seemed to work very long hours, but overall the patients would not have necessarily been aware of it.

Most of the nurses were so caring, if only I could remember all their names.

Jackie treated us all like members of her family. I believe she may now have moved to a new position of liver transplant coordinator.

Two suggestions: night staff should keep their voices down (re lady re doing a canulla- so loud at 2am)

Night staff wear quiet shoes so they do not clip clip up and down the corridor.

Food good to very good. Much appreciated. Some of the students were top rate too. Well done to all (except the noisy night ones).

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to Ward 726

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

Your comments regarding noise at night have also been noted and shared with the ward team so they can take steps to address this. As a trust, we have focused on reducing noise at night over the last couple of years with patients feeding back significant improvements. However as we are aware there is still considerable room for further improvement, it is really helpful to know where to focus our attention. Your comments therefore are very much appreciated.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.