"No communication from out patient appointment..."
About: Chase Farm Hospital Chase Farm Hospital Enfield EN2 8JL
Frustrating delay in communication following referral for ENT OP appt since it was sent to central appt 6.5 weeks ago, neither written communication nor appt have been received, which is most unsatisfactory.
After 3 weeks was concerned it had gone astray. After numerous telephone calls to the ever busy, engaged appt lines ( 18 minutes waiting time!) , assistance from PALS and re faxes from my surgery, have finally resulted in referral being placed 'on the system', one month later!
A telephone message left for an appt manager last week was never returned.
The referral is now finally with Triage with a 16 week waiting list!
The experience doesn't promote confidence in the system, meanwhile symptoms still persist!