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Very thorough and helpful

Posted By Game142

"Very thorough and helpful"

About: Harmoni / NHS 111 Hillingdon Hospital / Cardiology

(as the patient),

I am 84 and on the day in question I wasn't feeling well. I have a medallion which I need to press to contact Careline. I was feeling light headed so they said they would ring 111 for me. When 111 called, they were very thorough and asked helpful questions. They suggested I take it easy and if I was unwell, I should call my GP. 10 minutes later they called back and said the best thing was to call an ambulance and go to Hillingdon Hospital. I don't know if they had access to my medical records as I have a history of heart problems and had prostate cancer 11 years ago. I got my son to take me to the hospital and was there a couple of days.

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni 11 years ago
Amanda Mayo
NHS 111 Service Director,
Harmoni

Submitted on 11/03/2013 at 16:37
Published on Care Opinion at 16:44

Thank you for posting your experienece. I hope that you are now feeling much better.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Hillingdon Hospital 11 years ago
Hillingdon Hospital

Submitted on 19/03/2013 at 13:46
Published on nhs.uk on 06/01/2014 at 09:32

Thank you for taking the time to leave your positive comments about the Careline and 111 services. We are very pleased that you were happy with the service you received and that you were provided with good advice about calling an ambulance and attending Hillingdon Hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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