"Care of Elderly"

About: Leicester Royal Infirmary

Anything else?

Ward 31

As a visitor to a relative (aged 90) for several weeks my impression was that this ward was extremely understaffed. Patients were left waiting for toileting, help with feeding and general assistance. Food was, mostley, left untouched. In our case we purchased food for relative from the restaurant, which was of good quality.

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you still have concerns about Ward 31, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Kind regards Communications Team Leicester's Hospitals

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