"Lack of cleanliness in QEQM obstetrics out-patients department"

About: Queen Elizabeth The Queen Mother Hospital / Maternity

(as the patient),

I was very concerned about the general lack of cleanliness and tidyness in the obstetrics out-patients department at QEQM when I recently attended an appointment on in mid February 2013. There was dust, dirt and debris everywhere. Furniture was very badly arranged with seemingly no thought given to the users of the space. For example many of the patients attending the department were heavily pregnant and had young children or babies in pushchairs with them. It was very awkward to get these pushchairs in and out of consultancy rooms because the entrances were blocked by furniture. The toys in the waiting room area were also all broken or incomplete in some way and did not look as if they had been cleaned in a very long time. The whole department felt dirty, uncared for and unhygienic. The experience of visiting it made me feel anxious and uneasy about returning to QEQM to have my baby when the time comes in the next couple of week. The members of staff, who wore white tops and black trousers as a uniform (were they health care assistants? ), also seemed to look particularly sloppy and unkempt.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We are preparing to make a change

Thank you very much for providing feedback, I will let our Head of Midwifery know about your experience and we will endeavour to improve the department. Your experience falls short of our expectations and so please accept my apologies.

  • {{helpful}} of {{total()}} people think this response is helpful