"Not for the elderly"

About: Chorley & South Ribble Hospital

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My father in law aged 92 had to be admitted recently and his traumatic experience started after a 3 hour 45min wait for an ambulance which finally arrived at 22:50 he was admitted to MAU where he needed 3units of blood , when we arrived to see him the following day at the MAU he had been transferred to another ward called SSU, on arriving there he was to say the least beside himself, he had been moved 3 times on the MAU and finally a fourth time to the SSU, he likened the moves to a game of draughts and at one stage whilst on the MAU three chairs were put at the side of his bed and three patients sat on them , in his words he thought that these 3 people had been taken out of this game of "draughts"

The SSU looked like a "make shift" ward with approx 6 beds very few chairs for visitors, no TV's , in fact nothing to occupy the occupants of the beds, the staff looked a little harrassed although i must say the sister on the afternoon we visited was lovely , but they did not have all the medication my father in law needed so we went back to collect it from his nursing home.

We spoke to the SSU the following day to ask when he would be discharged and the sister at the time advised he would be discharged that day and an ambulance would be arranged-this was at approx 12:30, he finally arrived back at the nursing home at 17:25.

This is his first experience of Chorley Hospital and it was not a pleasant one

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. We are sorry you and your father in law did not have a satisfactory experience, we always aim to provide excellent care with compassion, and are committed to learning what we can do differently where this hasn't been your experience. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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