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Recommendation to friends and family

Story from nhs.uk

"Recommendation to friends and family"

About: Leighton Hospital

Anything else?

There is no possibility that I could recommend the opthamology department at Leighton Hospital to anyone I know.

Whilst the my consultant is knowledgeable and the nurses try their best amongst the confusion, the administration of the department is extremely poor and in my experience has failed to deliver on every occasion I have either had or tried to get an appointment.

This level of customer service would not be accepted in the private sector.

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Responses

Response from Leighton Hospital 10 years ago
Leighton Hospital

Submitted on 15/05/2013 at 16:34
Published on nhs.uk on 16/05/2013 at 03:15

We are very sorry to hear that you have experienced problems in trying to get an appointment for the Eye Care Centre and that you have cause to feel dissatisfied with the service. We are in the process of reviewing our appointment systems to ensure that our patients can access the service when they need to and be seen by the right person. If you would like to discuss your experience further please do feel free to make contact with me, via the hospital switchboard 01270 255141, so that we can understand and learn from your experience. Delyth Owen, Matron.

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