"A & E visit"

About: Stoke Mandeville Hospital / Accident and emergency

(as the patient),

Was taken by ambulance to S/M A&E last week and 3 days later I am still horrified by the treatment I received.

I was rushed into A&E after suffering from bleeding following an operation I had on my bowel the week before (operation did not take place at S/M). On arrival we had to queue in the corridor.

I was finally taken to a 'side room' which was so hot, unbelievably hot. I arrived at A&E mid evening (I stayed in A&E until the following morning no beds on the wards I was advised). The call button for the nurses did not work. I had to walk through the dept to find a nurse to request my commode was changed.

I spoke to the sister in charge who was at her desk. She didn't even look at me, just said someone will come. They didn't. I asked another nurse after 1 hour and still no one had come to change or help me.

So I did it myself. The only place I could store my faeces and blood was in a side store room connected to my room which stored dusty old computers. I had to change my own commode 4 times.

I looked after myself throughout my whole stay, blood coming from back passage, drips in my arm, at one stage I had no wipes. The sister in charge and one of the health care assistance seemed to have no compassion at all. Horrible horrible experience. I could go on and on....

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Response from Buckinghamshire Healthcare NHS Trust

I am really sorry to hear about your experience within our A&E department, I will make sure that this is passed back to the teams involved immediately.

If you haven't done so already, please do consider contacting our Patient Advice and Liaison Service (PALS). They will be able to look into this matter further and investigate it if you would like. They are contactable on 01494 425882 or via email at PALS@buckshealthcare.nhs.uk.

Thank you for taking the time to post these comments.