"blood test"

About: Chase Farm Hospital

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I was expecting a lift to the hospital, but at the last moment due to a serious accident in the family I had to drive myself.

I managed to park the car easily as it was almost six-o-clock.

I went in and then realised in my panic about getting there I had left my form on the

table at home, it was too late for me to go back and get it.

I was in despair, but I thought maybe I could try to et it done without the form.

The two staff who were on duty were so kind and helpful, they managed to get a

copy for me and the blood was taken.

I can't thank them enough I was trying to stay calm but felt like screaming, it was almost the end of the day but they were still ready to be helpful. Well done.

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Response from Chase Farm Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide.

The Trust is pleased that you had a positive experience whilst using our services and will ensure your feedback is directed to the appropriate manager to disseminate to their staff

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