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Mental Health

Story from nhs.uk

"Mental Health"

About: Rotherham Hospital

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I found that i was treated very unfairly, as i was in there for a period of time i felt the staff did not communicate which each other which resulted in negative effects towards me. My needs were hardley seen to which is very undignified and embarrassing when it comes to more personal things. I was very dispointed and in the future i would personally recommend sheffield hospital.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 11 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 13/03/2013 at 10:43
Published on Care Opinion at 10:51

Dear Anonymous, thank you for taking the time to place this posting and please accept my most sincere apologies for your experience at our hospital. I was most concerned to hear that you feel you were treated unfairly and that the care afforded you by our staff fell below what you expected and what we strive to achieve, in that we did not communicate effectively and that our lack of care resulted in causing you embarrassment and disappointment.

I would be very grateful if you would take a little more of your time to contact our Patient Services department at complaints@rothgen.nhs.uk or telephone 01709 424461, to allow us to undertake a thorough investigation of your experience and identify the ward and team you refer to. This will allow us to take appropriate steps to ensure no other patient can have such an unacceptable experience and should be grateful if you would please accept my most sincere apologies.

With best wishes,

Grace

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Response from Rotherham Hospital 9 years ago
Rotherham Hospital

Submitted on 24/06/2014 at 18:47
Published on nhs.uk on 25/06/2014 at 04:00

Dear Anonymous, thank you for taking the time to place this posting and please accept my most sincere apologies for your experience at our hospital. I was most concerned to hear that you feel you were treated unfairly and that the care afforded you by our staff fell below what you expected and what we strive to achieve, in that we did not communicate effectively and that our lack of care resulted in causing you embarrassment and disappointment. If you wish to do so, please contact our Patient Experience Lead, Sarah Taylor on 01709 426639, who would be happy to discuss your experience with you in more detail. With best wishes Please accept our sincere apologies for the significant delay in your receipt of our response. A response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 13/03/13. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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