"A&E"

About: Darlington Memorial Hospital

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My mum cut her finger really badly on a glass at home and as she has Type 1 Diabetes and on aspirin and has various things wrong with her, we went straight to A&E, we got there and had to wait 40 Minutes then when we actually got to see somebody they didnt have a clue what they were doing and was arrogant with the nurse helping, the nurse was very nice and knew what she was doing but the docor was horrible. My mum had stitches in her hand. Then a week later her hand got worse and we had to take her to the doctor who told her that whoever put the stitches in did them wrong!

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your mum's recent visit to the Accident and Emergency Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your mum's experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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