"Review of elderly patient treatment/care"

We are really sorry and disappointed to read your comments about the Royal Berkshire Hospital with regard to the lack of communication between the ward staff and the patient’s family, and the anxiety that was caused to the family. We strive to provide the best possible care and ensure that the patient’s journey from admission to discharge is a seamless one. This includes involving significant relatives so that any concerns they may have with regard to discharge planning are addressed accordingly. Unfortunately, this does not reflect your experience for which we sincerely apologise. Because you don’t identify the department or ward it is difficult for us to investigate and know where to focus resources to ensure this patient’s experience is not repeated. We encourage you to contact our Patient Relations Department either by telephone (0118 322 8338) or by email (talktous@royalberkshire.nhs.uk) in order to provide more details about this unfortunate experience to enable us to investigate the matter fully. Thank you.