"CTC Scan - Scan of the bowel (colon) and abdomen"

About: Queen Elizabeth Hospital / General surgery

(as the patient),

I arrived ½ hour before my appointment, and started my process 5 minutes before my selected time.

Although my procedure was somewhat invasive and uncomfortable, I was helped to relax by the two nurses carrying out the procedure. After it was completed one nurse stopped with me, sat me down and gave me a coffee and biscuit.

Excellent, on time and looked after, cannot fault.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to the Imaging Department when you attended for a scan.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.