"contact on behalf of a family member"
On the 4th March the operator put me through to the opthalmology department the phone rang for 15 minutes and no answer given. I rang twice more and was cut off each time. I phoned new appointments and was told i was first in the queue, again no response after hanging on for 15 minutes . I rang another number on which appears on appointment card and was asked for the hospital number and then a pin number??? at this point after being very frustrated i finally gave up.
How is anyone supposed to get in touch?