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"111 - a good service, and a question"

About: Harmoni / NHS 111

(as the patient),

I was feeling very ill the beginning of February and a phoned my doctors and was directed to call the 111 number.

I called and spoke to a charming and knowledgeable women (see seemed like she may have been a nurse or ex-nurse) and asked me all my symptoms. I said I was feeling very rough and that I am a carer for my husband who has Parkinson’s and dementia. I said I really wouldn't have called if I did not feel so ill. She said she would speak to a doctor and phone me back.

She called back and arranged for a doctor to come out and visit me. The Doctor was very lovely and charming. He acknowledged that I did seem very ill but that he didn’t think there as much he could do. He gave me advice to take paracetamol etc. and made me feel very reassured.

I do have a question about the 111 service, can I call this number to ask about my husband's behaviour? I have noticed a deterioration in his condition, which I was told to expect but sometimes I don’t know what to do when he is behaving difficultly or aggressively. When this is out-of-hours I don’t know who to call.

Can I call 111 for some advice at these times?

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni 11 years ago
Amanda Mayo
NHS 111 Service Director,
Harmoni
Submitted on 07/03/2013 at 16:53
Published on Care Opinion at 17:29


Thank you for providing feedback on Patient Opinion. NHS111 deals with the 'here and now'. This means that if there is an acute symptom the service is able to provide a comprehensive assessment and suggest a place that would be able to provide suitable care. This may be visiting a GP, ED or mental health crisis team if appropriate

Please do call NHS111 if you are concerned about your husbands behaviour and you feel that you require support. I hope that you find this helpful.

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