"Hospital feedback"

About: Royal United Hospital

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Hello there I came in with the ambulance after a motorbike accident, on Sunday the 3th of march, the ambulance staff was great, but I soon I went in I had to wait for almost one hour, before some one sow me, in between some lady came to ask me for my address and name really weird and bored to do her job, finally I sow the doctor how seemed ok, we moved in a different room and he asked me what happened, and if I had any pain in my neck and ribs, all of this was ok, he was extremely worried if I had headache, thena nurse came to check my hard condition, after all the doctor told me is was ok and free to go, he gave me a leaflet for head injury and said: if u have any of this symptoms call the hospital. They let me go without any bandage on my blinding knee and elbow and in almost 2 hour to be there no ice was provide for my hematoma. Then they didn't gave any kind of certificate to prove I was there whats they done to me and what's my condition was. I hope I'm wrong but from what's I could understand I wasn't an emergency for them, I was less important then the lady who fall over on the street and banged her hand which was saw straight away, and less important from the lady who came in with a foot injury. What's I could see that they where a little lazy to work. I wish you never need a hospital treatment especially at the emergency and accident department.

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Response from Royal United Hospital

We are sorry that you dont feel you received the care you were expecting. All patients coming into the Emergency Department are triaged (assessed) according to the seriousness of their injuries or illness and then treated accordingly in a timely fashion. We do not provide a certificate about the treatment a patient has received, other than a note for your GP and/or a prescription for medication. We hope that clears any confusion about receiving a certificate.

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