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Clerical Operatives

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"Clerical Operatives"

About: University Hospital Of North Durham

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While having a scan, a clerical operative (who was on a PC behind me), peak over and looked at my cancer growth within my groin area..............and commented 'by thats big'.

Why do you allow clerical staff into treatment rooms?

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Responses

Response from University Hospital Of North Durham 11 years ago
University Hospital Of North Durham

Submitted on 05/03/2013 at 15:18
Published on nhs.uk on 06/03/2013 at 04:15

Thank you for providing feedback on your visit to University Hospital North Durham to undergo a scan in October 2011.

I am very sorry to hear that you were unhappy with comments made by a member of clerical staff who was present at the time.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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