"Great maternity service"

About: Colchester General Hospital

Anything else?

I, on behalf of both myself and my wife, would like to feed back our sincere thanks and gratitude to all of the staff in the neonatal unit, delivery suite and Lexden wards for the maternity departments at Colchester Hospital.

My wife was admitted for induction on Friday 8th February and kept in Lexden ward until she was sent down to the delivery suite on Sunday 10th Feb – the day our daughter was born. The care she received was brilliant, with the only slight complaint being that the staff seemed very pushed for time and short staffed (although I understand the dept was very busy at that time).

My wife had complications with the delivery of the placenta, resulting in blood transfusions, fluid drips & antibiotic drips but at all times the care she received was attentive, timely and caring. All of the staff involved in the safe delivery of our daughter were amazing and we cannot thank them enough for their help.

Our daughter was born with a cleft lip & palate (of which we were already aware) and also had the added complication that my wife suffered with gestational diabetes so was rushed off to special care in the neonatal unit for observations and nasal tube feeding. In total she stayed in the ward for 1 week – firstly being in special care, then nursery care and finally our care as we were given access to a family room within the unit; something that was massively appreciated. At all times during this difficult time the nurses were brilliant with both us and her; always willing to help and offer advice, while at the same time trusting & encouraging us to understand her and care for her. There is not one member of staff in this team that we could have any fault with, including the housekeeping staff – all were courteous, willing to help, friendly, encouraging and warm to us all.

It was daunting leaving the care of the neonatal unit staff, however we feel indebted to them all for giving us the best possible training and start to caring for our daughter

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Responses

Response from Colchester General Hospital

Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You’ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or “Like” us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

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Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

paul.searle@colchesterhospital.nhs.uk

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